Why repair is the rental play
A unit rarely needs new carpet — it needs the wrinkle gone, the pet patch invisible and the edges tight before photos. Repair keeps good flooring in service and keeps the turn budget for things that actually need it. Deposit disputes get simpler too: a documented, blended patch beats an argument about a full re-carpet.
How dispatching works
- One call. The nonprofit Rebuilding Together wrote: "With one phone call, Gerry was on the job making a repair for one of our applicants."
- He schedules with the occupant. "Coordinated an appointment for the very next day with our renters" — Lacey landlord, on Yelp.
- Repeat-referral history. "I refer him to my clients and they are consistently satisfied" — an Olympia reviewer who sends his own customers.
Gerry built the business on this network — he told the Thurston EDC he grew it going to MLS realtor breakfasts and staying connected with local realtors and contractors.
Gerry is great to work with! He coordinated an appointment for the very next day with our renters and fixed several problem areas where the carpet was pulling away and exposing the carpet tack strips. Very happy with his work and the kids can safely run around the house again.
— Brandon K., Lacey · Yelp · 2018. Excerpted from a public review — read the original on Yelp.For flooring stores
Repairs are the calls your install calendar doesn't want. Gerry sub-contracts repair work for flooring stores — your customer gets fixed, you keep the relationship. He managed installations at Great Floors before going out on his own, so he knows exactly where the line between your work and his sits.
Good questions
Do you coordinate directly with tenants?
Yes — a Lacey landlord's review describes Gerry setting the appointment "with our renters" for the very next day. You dispatch the job; he handles the scheduling.
Do you take sub-contract repair work from flooring stores?
Yes. In Gerry's own words: he does "sub-contracting repair work for a number of local flooring stores and property management companies." Repairs are the calls the install side usually doesn't want.
How fast can a turn repair happen?
Call with the unit and the issue. Reviews record next-day scheduling and an emergency repair handled within 48 hours; actual timing depends on the week's board.
Are you licensed and insured for rental and commercial work?
Washington contractor license ACECAIC000RO, held since 2000, and $1,000,000 in liability insurance — both verifiable in the state L&I lookup in about a minute.
Next turn, try dispatching a repair first.
One call, a straight answer, and the unit's photo-ready.
(360) 584-8553Free estimates · Mon–Thu 9–3, Fri 9–4 · Lacey, Olympia, Tumwater & Yelm