Floor repair questions, answered

It depends on the size of the damage and how the room is laid out, so Gerry quotes each job — the estimate is free, and reviewers mention flat-rate quotes that were honored as given. Describe the damage over the phone and you'll get a straight answer, not a sales visit.

Most are quick. Reviewers clock a patched hole at about 30 minutes, pet damage on stairs at about an hour, and a multi-room re-stretch at under two hours.

Yes. Ace is based in Lacey and works across Thurston County — Lacey, Olympia, Tumwater and Yelm. Farther out? Call and ask; if it's not a fit, Gerry will say so.

Stores make their money installing new floors, so repair is a sideline. Repair is Ace's whole business — Gerry's own listing says he specializes in flooring repairs, not installation. Nobody here earns a commission by talking you into replacement.

Usually, yes. A donor piece from a closet or leftover remnant gets fitted and blended into the spot. One reviewer wrote you "would not know it was damaged."

Damaged carpet and pad in the affected patch get cut out and replaced, not covered up. If the damage has spread too far for a patch to be worth it, Gerry tells you that instead of taking the job.

Cash, Zelle or credit card — whatever's easiest for you.

Yes — Washington contractor license ACECAIC000RO, held since 2000, with $1,000,000 in liability insurance. You can verify both in about a minute at the state L&I contractor lookup.

No — and that's the point. Gerry specializes in repairing, not installing, all types of flooring material. If your floor is past repair, you get a straight answer and keep your money for the install quote.

Call and ask — it depends on the week's board. Reviews record next-day scheduling for a rental and an emergency handled within 48 hours, but no timetable is promised here that Gerry hasn't confirmed for your job.

Monday to Thursday 9am–3pm and Friday 9am–4pm. Closed weekends — leave a message and you'll hear back.

Gerry Levy — the owner, a U.S. Navy veteran in the flooring trade since the 1960s — often working alongside his grandson, whom he's training in the craft.

Call him. One reviewer wrote that when she noticed a lump weeks after her re-stretch, he "cheerfully showed up… and took care of business at no charge."

Yes — carpet reconfiguration after remodel jobs is part of the service list, along with finishing flooring projects another trade left rough.